Shipping Policy


Effective February 10, 2008
Unfortunately, we are unable to ship anonymously.
Please note that we reserve the right not to ship orders with unconfirmed or incorrect billing addresses and in some cases ship to the correct billing address only. Thank you and we apologize for the inconvenience.
SORRY, WE DO NOT SHIP ANONYMOUSLY!

 

WITHIN THE UNITED STATES

Standard shipping:

  • available for packages 12 oz or less only
  • approximately 2 to 8 business days, depending on destination
  • orders $30 and over: FREE !!!
  • orders under $30: $2.99 flat rate charge

    Premium shipping:
  • approximately 1 to 4 business days, depending on destination
  • $5.49 to $6.99, depending on package weight

    Express shipping:
  • next or second day guaranteed
  • $21.99 and up, depending on package weight

     

    CANADIAN ORDERS

    USPS Air Mail:

  • approximately 3-8 business days
  • $3 (most orders) and up, depending on package weight

     

    OUTSIDE OF THE UNITED STATES AND CANADA

    USPS Air Mail:

  • approximately 3-10 business days
  • $3.99 and up, depending on package weight

     


    Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
    Claims about wrong, damaged, defective, or missing items are accepted within 7 days of package receipt.

     

     

    Shipping Options

     

    Standard shipping

    Orders with standard shipping option ship within 2 business days* via USPS First Class Mail Service, which usually delivers after 2 to 7 business days (depending on how far it goes - we are in NJ), but takes longer than that quite often. Please don't claim not receiving your order before 10 business days have passed.

    A shipping notice with a delivery confirmation number** is sent via email (please check for misspells when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't let you know where your order is and when it will be delivered. Most likely the status of your package won't change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't shipped! More than that, they mean the opposite.

    "The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

    "The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005, but the item has not yet been scanned in the mailstream. Please check back later."


    Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request with the shipping fee charged again.

    Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same rules apply as explained above for returned orders.

     

    Premium shipping

    Orders with premium shipping option ship same or next business day* via USPS Priority Mail Service, which usually delivers within 1 to 4 business days (depending on how far it goes - we are in NJ) and rarely takes longer than 5.

    A shipping notice with a delivery confirmation number** is sent via email (please check for misspells when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't let you know where your order is and when it will be delivered. Most likely the status of your package won't change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't shipped! More than that, they mean the opposite.

    "The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

    "The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005, but the item has not yet been scanned in the mailstream. Please check back later."


    Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request with the shipping fee charged again.

    Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same rules apply as explained above for returned orders.

     

    Express shipping

    Orders with express shipping option ship via USPS Express Mail Service and guaranteed for delivery by the second day if placed on business days Monday to Friday before 3 pm EST - or your money back! Excluded are Alaska and Hawaii. Also, Sunday and holiday delivery is not available to some locations (usually rural), so Friday orders to such locations are guaranteed for Monday delivery only (or for the day after holiday). Here is a useful link to find out when to expect your Express order: http://webapps.usps.com/expressmailcommitments/landing.jsp?origin=08091 . Most orders placed before 3 pm on business days will be delivered next day, but we can't guarantee that.

    If there is a problem with your order, we will try to contact you and resolve the problem. If we are not able to reach you (wrong contact info or no reply), your order will be delayed and then sent as is. Your shipping method may be downgraded to premium with a refund of the rate difference.

    A shipping notice with a tracking number will be sent via email (please check for misspells when you type your email address!).

    Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request with the shipping fee charged again.

    All express orders require customer's signature upon delivery. If you are not there, a notice will be left. Delivery will be attempted next day and the package will be available for pick-up at your local postal office. Express shipping charge will not be refunded for orders not claimed (usually they keep packages for five days) and therefore returned to us, and there will be no free reshipping for such orders.

    Express shipping is not available for military addresses.

    * Cut-off time is 3 pm EST. If there is a problem with your order, we will try to contact you and resolve the problem. If we are not able to reach you (wrong contact info or no reply), your order will be delayed and then sent as is. If that happens with an express order, your shipping method may be downgraded to premium with a refund of the rate difference.
    ** Delivery confirmation numbers are not available for military addresses.

    Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
    Claims about wrong, damaged, defective, missing items are accepted within 7 days of package receipt.